Ruling

Found for the Casino - This player has been triggering bonus features while playing with a bonus then force closing games, a practice that is prohibited by bonus terms.

Read our Kaboo Casino Review.

Player's Complaint

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Hey,

I am contacting you in the sense that you could help me out.

Let me tell you what has happened.

28th of January I deposit 50 € to Kaboo and claim the welcome bonus. After I hit a decent balance I start collecting bonuses from different slots or so called 'bonus hunting'. I will try to explain this below.

I will use the word 'bonus' for both free spins and bonus since they mean the same thing in this case.

Some people like to call this 'bonus hunting'. The idea is to collect bonuses from slots for fun. Once you get a bonus from a slot you close the game and move to next one. The bonuses will be saved till you open the slot next time. Once you've decided that you have enough bonuses you start opening them one by one.

Once I had collected enough bonuses I started opening them (this is very important: at the time I still had wagering left). After going back to the slots I noticed that some of the bonuses were missing. My first thought was that they were automatically opened since this has happened to me before on different casino. I went through every slot and some of them had kept the bonus. Once I had opened all of the ones that I was able to, I finished my wager.

After 2 weeks of emailing the casino it turned out that the bonuses were actually bugged and I did not receive winnings nor could I open them at the time.

The casino later restored the bonuses but they said that they can't pay the winnings of the bonuses because I am breaking a rule that states: 'Winnings from free spins or bonus actions when the action is started with bonus funds but completed after the bonus is redeemed, lost or lost will be forfeited. '.

This is what comes to me as an insanity. How was I supposed to know that their site wasn't working properly. How can they turn this to my fault.

I haven't contacted them since that message because it seems they have made up their mind.

5 Responses

Hi kappe156 - welcome to ThePOGG.com.

Before we go any further - triggering bonus features and delaying their play is a high-risk strategy that is likely to result in you experiencing issues with the security department at any casino operator.

You triggered these bonus rounds while playing with bonus funds. Have you subsequently completed the bonus requirements? Had you completed the bonus requirements before contacting the operator about this issue?

Thanks,

ThePOGG

I still had wagering left when I started opening them. After I had opened all of them I completed the wager. I thought some of the bonus rounds were automatically opened. I only realized after I had completed the wagering that some of the bonus rounds did not in fact pay and contacted the operator.

Hi there,

While I appreciate you may have misunderstood what was going on, you have ended up doing something that is a classic abusive use of a bonus, you are in breach of terms and the operator is not at fault for this.

There is nothing we can do to help you with this matter.

ThePOGG

I opened every slot I had played before completing the wager. It is their sites' fault that they were not payed out properly.

Hi kappe156,

No, it is not the operator's fault. By force closing games before the bonus features have played out naturally - as intended by the game's design - you have been artificially creating a situation the games were never intended to manage. There are protocols in place to manage this when it happens due to a technical fault, but these are unlikely to account for someone actively trying to create this fault over and over again on lots of different games. The reality here is that this is has come about specifically because you were engaged in behaviours that no operator intends to facilitate, not because of any failure on the operator's part.

ThePOGG

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Kaboo Review

Kaboo is the third casino by the gaming giant Betit Group, the company that brought you Thrills and Superlenny. Kaboo is by far their most unique casino to date, and in our opinion it is one of the most cool online casinos in the world. In this Kaboo casino review we will uncover the secrets that hides behind this mysterious gaming site.

Kaboo 1 Free Relic

When you open a new account at Kaboo you will be rewarded with 1 Relic which contains a minimum of 20 free spins and a maximum of €1000 free cash.

Instructions:

1. Open an account by clicking here or the button below
2. You now have 1 Relic where you can win up to €1000

Relics are mystery boxes where you always get a guaranteed prize and you can win up to £1000$1000€100010 000 kr in each box.

*Eligible Countries

Kaboo Casino Bonus + Relics

At Kaboo you can claim a 100% up to €100 casino bonus + 100 free spins on Book of Dead when you make your first deposit.

Instructions:

1. Open an account by clicking here or the button below
2. Make a deposit of €20 or more
3. Your 100% casino bonus up to €100 will be credited instantly. You will also receive 10 free spins on Book of Dead. Then you’ll receive 10 free spins per day for the next 9 days, giving you a total of 100 free spins.

*Eligible CountriesALL countries are eligible for this casino bonus, except the following:

• • • Australia
    • Belarus
    • Bosnia & Herzegovina
    • Bulgaria
    • Czech Republic
    • China
    • Croatia
    • Denmark
    • Estonia
    • France
    • Georgia
    • Greece
    • Hungary
    • India
    • Indonesia
    • Ireland
    • Italy
    • Latvia
    • Lithuania
    • Mauritius
    • Moldova
    • Pakistan
    • Poland
    • Portugal
    • Romania
    • Russia
    • Slovakia
    • Slovenia
    • Spain
    • Thailand
    • Turkey
    • Ukraine
    • USA
    • United Kingdom

Important Bonus Terms & Conditions

• All deposit bonuses has to be wagered 40 times the bonus amount.

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• When a bonus is active in a player’s account, stakes must not exceed 200 kr£$€5 on any game or all winnings from any play involving use of the bonus will be void.
• Credits can be exchanged to free spins on any video slot.
• All free spins have 0 times wagering requirements.
• All Relics will give you a guaranteed prize and you can win up to 200 kr£$€1000 in each Relic.
• This offer is only valid for players over 18 years old.
• You have to complete the wagering requirements of any bonus within 30 days from when you received it, otherwise, it will forfeit.
• Game weighting and terms apply

Kaboo casino games providers

• NetEnt
• Microgaming
• Play’n Go
• Quickspin
• Yggdrasil
• Thunderkick
• Nyx
• ELK
• NextGen
• Betsoft

Having all these game providers available means that you can cherry pick your favorite games from each provider. If you wish to go jackpot hunting you will find the biggest online jackpots here too!

Support

If you have any questions about the missions you have been assigned, or if you need any other help, Kaboo’s support stands ready to assist you from their live chat. Quick response times and polite representatives is a great quality that Kaboo has.

Introduction

Entering Kaboo is like stepping into an adventure book, with strange creatures and mysterious landscapes. The art of the site is just plain awesome, and its mystique is kept up everywhere. Kaboo has a very special missions system that lets you earn “credits”, and we’ll come back to this feature later in the review.

Kaboo No Deposit Bonus Codes

Casino Games

A casino can be as flashy and cool as it wants, but in the end it’s the games that matters. Betit Group are experts in online gaming, and on Kaboo you will find a great selection of games. There are over 670 of them right now, and more and more are being launched each month.

Live Casino

Kaboo has an impressive selection of live casino games, and during our test play we were biting our nails while waiting for our next Blackjack card one moment, and cheering at the Baccarat table the next.

Kaboo live casino games:

• • • Roulette
    • Blackjack
    • Baccarat
    • Casino Hold’em
    • Ultimate Texas Hold’em
    • Caribbean Stud Poker
    • Three card poker

You can also play variations of the above games, such as double ball Roulette or Baccarat squeeze.

VIP Program

When you have made your account, you will find a missions section at the top of the page. On the mission page there will be a ton of missions waiting to be completed, and you can check their progress and rewards on the same page. There’s a big variety of missions, such as making a deposit or achieving bonus rounds in a specific game, just to name a few.

Once you’ve completed a mission you will be rewarded with credits. These are points that can be exchanged into free spins with no wagering requirements on the rewards page. You decide yourself how many spins you want to buy with your credits balance, and even the value of the spins themselves.

Kaboo Casino Welcome Bonus

Kaboo also recently introduced Relics into their missions system. Relic are kind of like mystery boxes that you are rewarded when you complete mission or increase in level. All Relics will give you a guaranteed prize, but if you’re lucky you can win the Kaboo Jackpot which consist of 10 000 kr£$€1000.

Kaboo’s missions system adds another layer of interactivity and fun that you won’t find in many other casinos, and when the rewards are wagering free you can’t go wrong by trying to complete some missions. You’ll also receive other Kaboo promotions such as deposit bonuses if you’re an active player at their casino.

Mobile Casino

Kaboo Casino Bonus No Deposit

On Kaboo mobile you will find a ton of games, as well as the missions that are available on the desktop version. It was good fun to bang out a few missions when not being able to play from the comfort of our homes, or playing some Kaboo slots. Everything works and plays as great as it does on desktop, and we didn’t experience any technical issues while doing missions on our phones.